Welcome to Elite Pets! Below are the answers to the questions we hear most often. If you still need help, please contact us at elitepets01@gmail.com — we respond within 24–48 business hours.
How long does shipping take?
All orders are processed within 1 to 2 business days. Orders placed over the weekend or on holidays will be processed on the next business day.
Standard shipping (U.S.): 3 to 5 business days.
Express shipping (U.S.): 1 to 2 business days.
Shipping rates are calculated at checkout based on the destination and the weight of your order.
How do I track my order?
Once your order has shipped, you'll receive an email with a tracking number so you can track your package at all times. If your order is delayed or doesn't arrive, email us at elitepets01@gmail.com and we'll resolve it as soon as possible.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at elitepets01@gmail.com. Please contact us for the return shipping address. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we've received and inspected your return, if approved, you'll be automatically refunded on your original payment method within 10 business days.
Do you have a discount for first orders?
Yes! We offer 10% off your first order. Use code WELCOME10 at checkout.
How do I choose the right size?
Our pet winter boots are designed for small and medium dogs. Our apparel is available in sizes S–2XL. When choosing a size, please check the size guidance on each product page. If you're unsure which size is best for your pet, contact us at elitepets01@gmail.com and we'll be happy to help.
What payment methods do you accept?
We accept Card, Shop Pay, and PayPal.
How do I contact you?
You can reach us at elitepets01@gmail.com. We respond within 24–48 business hours.